Patient rights

On this page you can read about your rights as a patient.




Prescription for treatments for residents in the Faroe Islands, as well as foreigners

Treatment from the Faroese Hospital Service is usually prescribed by a general practicioner, the emergency service doctor (1870) or the emergency department.

Free treatment rights

Who has the rights for free treatment and which treatments are apply?

1. Those who have had a permanent and legal residency (and have a Faroese civil registration number) on the national register in the Faroe Islands for longer than the last six weeks. Those who have moved from Denmark or Greenland have these rights from the moment their residency is registered in the Faroe Islands. These rights include all kinds of examinations, treatments and nursing.

2. Scandinavians and Britons (citizens with registered residency in Denmark, Iceland, Norway, Finland, Sweden, Greenland and Great Britain) have the right to free treatments when it comes to emergency sickness, emergency injuries, emergency childbirth and worsening chronical sickness.

3. Citizens, that have a permant residency in Denmark or Greenland while studying in the Faroe Islands have the right to all kinds of examinations, treatments and nursing.

4. People that reside outside the Faroe Islands while undergoing studies or doing public beneficial work, while being in the Faroe Islands, and that have, prior to moving outside of the Faroe Islands, resided for atleast five years combined, have the right to free services and treatment in the Faroese health care system according to the same terms as those who are residing in the Faroe Islands.

If you are carrying a child while residing in Denmark, but you wish to give birth at the National Hospital of the Faroe Islands, some special rules apply. Please contact the Foreigner Services at the National Hospital.

Paying for treatment

Citizens and treatments that are not included by these provisions about free treatment have to pay for their services provided by the Faroese Hospital Service.

This bill is provided at the end of the treatment and is being made according to the Danish DRG settling system. You can request an estimated cost before undergoing treatment. Payments are made by cash or credit card, or by your insurance company or work place.

If you are in doubt with regards to your rights and your treatment possibilities for foreigners, please contact the Foreigner Services on uttanlandst@ls.fo or by phone on 30 45 00 (local 1150) – available on weekdays from 08:00 – 16:00.

Complaints

There are several complaints and appeal boards that take care of complaints with regards to the Hospital Services, depending on the matter.

If you want a more precise guidance to your complaints, be welcomed to get in touch with the Government Office at the National Hospital at ls@ls.fo or on phone +298 304592.

Complaints regarding health care activities, health care personnel and denial of insight (journals)

Appeal committee is the danish Styrelsen for Patientklager which treats complaints regarding health care activities, health care personnel and denial of insight (journals).

See more information on their website  here
See guidance in Faroese here
See complaint forms  here.

Financial compensation for injuries from treatments

Here you can sign a request for financial compensation from Patienterstatningen, if it is decided that the patient has been injured from treatments.

See more information on their website here.  
See complaint forms here.

Complaints regarding compulsion by the psychiatric ward

Complaints can be addressed for the Psychiatric Patient Complaints Committee at the Faroese Complaints Commission, if a patient has been subject to compulsion at the psychiatric ward.

See more information on the website of the Faroese Complaints Commission here.

Complaints regarding administrative decisions

Complaints can be addressed for the Faroese Complaints Commission regarding administrative decisions and actions taken in the Hospital Services.

See more information on the website of the Faroese Complaints Commissionhere.

Complaints regarding administrative procedures

Complaints can be addressed for the Parliamentary Ombudsman with regards to administrative procedures in the Hospital Services.

See more information on their website here.

See pamphlet  here, that in short describes complaint options in the Hospital Services.

If you represent a patient

If you make an appeal or complaint, or seek to get insights in a patient’s journal on behalf of the patient, the patient has to provide you with a letter of credence (fulltrú).

If you need help on how to appeal or complaint, you can contact the Faroe Islands Legal Aid.

If you want to point something out

If you want to point something out that you do not find satisfactory with regards to nursing or the level of service at the National Hospital, you can directly let them know at ls@ls.fo and address to whom you want the complaint.

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